Purchase Terms and Conditions

1. Introduction

These purchase terms and conditions govern the specific purchasing process and associated policies on the website tangodistribution.com ("Tango Nordik Group"). By using the Site and placing an order, customers agree to these purchase terms and conditions. These purchase terms and conditions are in addition to our general terms of use and privacy policy.

2. Orders

Orders can be placed online through our Site. Customers must provide their name, billing and shipping address, email address, and phone number to place an order. We reserve the right to refuse any order.

3. Payment

Payments can be made by credit card, debit card, or term agreement. Customers must provide the required payment information to place an order. Payments are processed through our secure payment gateway.

4. Delivery

We ship orders within 1 to 3 business days after receiving payment. Delivery times vary depending on the destination and shipping method chosen by the customer. Customers are responsible for providing a complete and accurate shipping address. Shipping fees will be charged based on the weight and destination of the order at the time of processing by our shipping team.

5. Returns and exchanges

Customers have the right to return unused and undamaged items within 5 days of receiving the order. Returns must be accompanied by the order number and reason for return via a return authorization request to support@tangodistribution.com. Customers are responsible for the shipping costs associated with the return. Refunds will be issued within 10 to 14 business days after receiving the returned item. A 25% restocking fee will be applied for unused items returned.

6. Warranty

We guarantee that all products sold are new and in perfect working condition. If a product is defective, after receiving authorization from the manufacturer, we will replace it or refund it directly as a credit to your account. Customers must open a case number with the manufacturer. The warranty is honored by the manufacturer.

7. Intellectual property

The content of this website, including text, graphics, images, logos, icons, photographs, audio clips, video clips, illustrations, software, and any other content ("tangodistribution.com") is the exclusive property of Tango Nordik Group and is protected by Canadian copyright laws and applicable international treaties. Any unauthorized use of the Content, including reproduction, modification, distribution, transmission, republication, display, or performance, without the prior written consent of Tango Nordik Group, is strictly prohibited.

8. Limitation of liability

Tango Nordik Group shall not be liable for any direct, indirect, special, consequential, or punitive damages, including without limitation loss of profits, revenue, use, data, or other intangible losses, arising out of or in connection with the use or inability to use this website or the products purchased on this website, even if Tango Nordik Group has been advised of the possibility of such damages. In addition, Tango Nordik Group shall not be liable for any security breach that could result in unauthorized access or disclosure of user data.

9. Indemnification

The customer agrees to indemnify and hold Tango Nordik Group, its officers, directors, employees, and agents harmless from any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in connection with the use of this website or the products purchased on this website.

10. Modifications

Tango Nordik Group reserves the right to modify these Purchase Terms and Conditions at any time, without notice. It is the responsibility of the customer to periodically check these Purchase Terms and Conditions for any changes.

11. Applicable Law

These Purchase Terms and Conditions are governed and interpreted in accordance with the laws of the province of Quebec, Canada. Any dispute arising from the use of this website or products purchased on this website shall be submitted to the competent courts of the province of Quebec, Canada.

By accepting these Purchase Terms and Conditions, the customer acknowledges having read, understood.